Dirham App – Frequently Asked Questions (FAQ)

Dirham is a mobile and web-based platform that offers on-demand services and an auction system in the UAE. Users can request various services instantly and participate in auctions for products and services.

Dirham is available on Android, iOS, and Web platforms, ensuring seamless access across devices.

Users can browse available services, select a provider, and request immediate or scheduled assistance. Service providers respond in real time to fulfill the request.

Users can list items or services for auction, and interested buyers can place bids. The highest bidder wins once the auction ends.

You can sign up using your email, phone number, or social media accounts via the mobile app or website.

Yes, all users must verify their identity via phone number verification and, in some cases, ID verification for added security.

No, you must create an account to access the platform's services and auctions.

Dirham supports multiple payment options, including credit/debit cards, bank transfers, and digital wallets.

Yes, all transactions are secured with encrypted payment gateways to ensure safe and seamless payments.

Some transactions may have a small service fee depending on the service or auction type. Full details are available before checkout.

You can register as a provider through the app, submit your details, and complete the verification process.

To participate in an auction, simply select an item, enter your bid amount, and confirm. If you win, you'll be notified to complete the payment.

No, once a bid is placed, it cannot be canceled. Please bid responsibly.

You can contact Dirham's customer support via in-app chat, email, or phone for any assistance.

Refund policies vary based on the service or auction terms. Check the refund policy section in the app for details.

If you encounter fraudulent activity, report it immediately via the "Report" button in the app, or contact our support team.